Sapthan Pay — Terms of Service
1. Who you are agreeing with
These terms are between you and Sapthan AI and IT Solutions Private Limited ("Sapthan Pay", "we", "us"). Our details are in section 20.
By creating an account or using the app you accept these terms and our Privacy Policy. If you do not accept them, do not use the app.
2. What Sapthan Pay is — and what it is not
Sapthan Pay is an app for people in Europe. It brings your bank accounts from across Europe into one place, so you can see every balance and transaction together, pay by SEPA from any linked account, scan invoice QR codes, track bills and loan repayments, top up mobile numbers, and follow your spending with insights and a monthly budget.
We are not a bank. We do not hold your money, issue accounts, lend, or hold a banking or e-money licence.
Access to your bank accounts and the initiation of payments are carried out by Salt Edge, a provider regulated in the EU for account information and payment initiation services, and each payment is executed by your own bank. Mobile top-ups are delivered by a licensed top-up provider. We connect you to them and show you the result. Their record is the regulatory record; ours mirrors it for your convenience, and where the two differ, theirs prevails.
Nothing in the app is investment, tax or financial advice. Insights and budgets are for your information only.
3. Your account
You must be 18 or older, live in a country the app supports, and be legally able to enter a contract. Give accurate information and keep it current. One account per person.
You can sign in with your email and password or with your Google account. You are responsible for activity through your account. Keep your password, your transaction PIN and your phone secure, and tell us promptly at business@sapthan.com if you think someone else has access.
One phone at a time. Your account is active on one phone. Signing in on another phone signs the old one out. This is deliberate: it stops a stolen password alone from being used on a different phone.
4. Connecting your banks
You can connect as many supported European banks as you like. You authorise each connection on your bank's own page, opened in your phone's browser. We never receive your banking password, PIN or one-time code.
You may remove a bank at any time in the app, and withdraw the authorisation with your bank. Authorisations expire under the European open-banking rules (usually after 180 days), and you will need to renew them to keep seeing your data.
We show what your bank reports. Balances and transactions come from third parties, may be delayed, and each balance shows when it was last fetched.
5. Payments
5.1 You approve every payment at your bank
Every SEPA payment is confirmed on your bank's own page with your bank's strong customer authentication. Nothing leaves your account without that approval. We never debit you automatically: bill reminders and scheduled payments alert you, and you confirm each one.
5.2 Check the details before you confirm
You are responsible for the payee details you enter or scan — name, IBAN, amount, reference, and mobile numbers for top-ups. A payment sent to the wrong IBAN because of details you entered may not be recoverable. Read the confirmation screen, and your bank's, before you approve.
5.3 Limits
Payments are limited to €500 per payment and €2,000 per day in total. Payments that fail or are cancelled do not count towards the daily limit. Your bank may apply its own, lower limits.
We may lower limits, or refuse a payment, immediately where we see a risk of fraud or where a provider or regulator requires it.
5.4 When a payment does not complete
If your bank rejects or you cancel a payment, no money leaves your account. If the app closes during a payment, it checks the outcome with the bank when you next open it and shows you the true status. We do not charge a fee on a payment that did not go through.
5.5 Payments between countries
Any linked euro account can pay any other euro account in the SEPA area — for example, a Dutch account can pay into a Belgian or German one. Which banks and countries are available is shown in the app and changes as banks are added.
5.6 Top-ups cannot be reversed
Mobile top-ups are delivered to a third party. Once delivered they cannot be reversed, and a top-up sent to a mistyped number cannot be recovered.
6. Fees
We show every fee before you confirm, and you will never be charged a fee you were not shown. Our fees are published at sapthanpay.com/fees. Your own bank may charge you separately; we neither control nor receive those charges.
7. Fraud and legal checks
We monitor accounts and activity for fraud and misuse, and the app checks that it is running unmodified on a genuine device before money can move. Where the law requires it, we may ask you to verify your identity. We may refuse or delay a payment, or restrict or close an account, where the law requires it or where we have reasonable grounds to suspect fraud or unlawful use. Where we are allowed to tell you why, we will.
8. What you must not do
- Use the app unlawfully, or to move the proceeds of anything unlawful.
- Use someone else's identity or bank account, or let someone else use your account.
- Try to bypass the PIN, the limits or any other control in the app.
- Reverse-engineer, decompile or tamper with the app, or run it on a device modified to defeat its security. The app detects common cases and may block payments.
- Use automated means to access the service.
9. Testing, beta and preview features
While the app is in pre-release, and for any feature marked beta or preview, the service is provided as is, may change or be withdrawn, and may not work as described. Do not rely on it for anything important.
10. Availability
We aim to keep the app working but cannot promise it always will. It depends on banks, Salt Edge, app stores and networks we do not control. We may pause the service for maintenance and will give notice where we reasonably can.
11. Our responsibility to you
We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
We are not responsible for:
- money sent to the wrong recipient because of details you entered or approved;
- a bank, Salt Edge or another provider failing, delaying or refusing a payment;
- losses caused by someone using your account because your credentials or phone were not kept secure;
- losses arising from a device modified to defeat its security;
- indirect or consequential loss, or loss of profit, revenue or anticipated savings.
Nothing in these terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence. If you are a consumer, nothing here affects your statutory rights, including your rights against your bank under the EU Payment Services Directive.
12. Force majeure
Neither of us is liable for failure or delay caused by something outside our reasonable control — including a failure of banking, telecommunications or internet infrastructure, an act of a regulator, a change in law, natural disaster, epidemic, war or civil unrest.
13. Changes to these terms
We may change these terms. Material changes are notified in the app at least 30 days before they take effect, unless a change is required sooner by law, by a regulator, or to address a security or fraud risk — in which case we make it immediately and tell you as soon as we can. If you do not accept a change, you may close your account at no cost before it takes effect.
14. Closing your account
You may close your account at any time from the Profile screen in the app, or by emailing business@sapthan.com. Closing it disconnects your banks.
We may close your account with 30 days' notice, or immediately where section 7 applies or where you have seriously breached these terms. We keep payment records for as long as the law requires — see the Privacy Policy.
15. Intellectual property
The app, the Sapthan Pay name and logo, and everything in them belong to us or our licensors. You get a personal, revocable, non-transferable licence to use the app for its intended purpose. Do not copy, modify, distribute or create derivative works from it, and do not use our name or logo without written permission.
16. Third parties
The app opens your bank's pages and works with third-party providers. We do not control them and are not responsible for their content or services. Their own terms apply when you use them.
17. Complaints
Email business@sapthan.com. We aim to acknowledge within 3 working days and resolve within 30 days. If your complaint is about a payment executed by your bank or a provider, we will tell you who and help you reach them. If you are unhappy with our final answer, you may use the routes available under the law of the EU country where you live, including the EU's online dispute resolution options.
18. General
Severability. If any part of these terms is unenforceable, the rest still applies.
No waiver. If we do not enforce a right straight away, we do not lose it.
Assignment. You may not transfer your rights under these terms. We may transfer ours to a group company or a buyer of our business, provided your rights are not reduced; we will tell you if we do.
Entire agreement. These terms and the Privacy Policy are the whole agreement between us on this subject.
Language. These terms are written in English. Any translation is for convenience; the English version governs.
19. Governing law
These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have jurisdiction. If you are a consumer living in the EU or the UK, this does not take away the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in your local courts.
20. Contact
Sapthan AI and IT Solutions Private Limited
H.No. 5-3-28/244, Plot-244, Sai Nagar Colony, Boduppal, Ghatkesar, Hyderabad, Telangana 500092, India
Company number (CIN): U62099TS2026PTC219322
business@sapthan.com · sapthan.com